Quotation formula and skills:
(1). Observe the customer's strength and customer's printed samples carefully.
(2). Carefully measure sample specifications and paper quality and various post-press. Pre-press processes.
(3). Use the calculator to calculate the cost and profit in detail.
(4). The quotation is in puns, and the price is not high (means not higher than the customer's psychological price) and the price is not low (mean lower than the peer price).
(5). Bargaining refers to the rationale and basis for negotiating bids with customers.
Such as: choose paper size, good or bad paper quality, domestic and imported film, printing quality, delivery time, what machine to use for printing and other advanced. Good conditions allow the other party to accept your offer.
(6). Manner: sophisticated, generous, honest, responsible
(7). Language and kindness: speak politely, speak civilization, laugh first and speak later.
4. Proofreading and delivery skills:
(1). Proofreading makes the other party pay attention, pay attention to the text, specifications, color samples, delivery time, etc. and let the customer approve and sign.
(2). Disperse the customer's attention (defects of the product) at the time of delivery and introduce it with the best, introduce it with the customer's concerns, and make the customer satisfied to terminate.
5. Tips for collecting deposit and payment:
(1). Explain the reason for the deposit to the customer:
A. Drafting. Proofing. Investment cost
B. Let customers have sincerity
C. Refuse to have deceptive expressions, so that customers understand the inevitability of the deposit.
(2). After the acceptance of the goods, the customer must sign the order (delivery note), and then provide the customer with a receipt (receipt. Invoice) to allow the customer to fulfill the agreement or contract payment method.
To talk more about our difficulties, not to talk about the other party is not, so that customers do not pay a little sense.
If the payment cannot be made due to other reasons, let the leader of the other party sign the word "no payment" and state the time of the next payment.
6. How to deal with faults and quality problems:
(1). The other party's fault is settled peacefully according to the actual quantity and customer attitude. Let the other party bear the paper money, printing fee, and other expenses as much as possible, until the two parties reach a consensus through negotiation.
(2). Our fault is to allow the other party to accept, forcibly reduce the price, give away, and reprint next time.
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