Can the floor cabinet material not be wet? Chair only warranty wheel is not warranty other? Going to "3·15", all kinds of strange complaint cases have once again attracted people's attention. The reporter learned from the Guangdong Provincial Consumer Council and the Guangzhou Consumer Council that in 2013, the provincial and municipal CCs accepted a total of 4015 cases of furniture complaints, of which quality complaints accounted for the bulk.
According to the statistics of the Consumer Council of Guangdong Province, there were 2,658 complaints about furniture in 2013, including 1,074 quality problems, 2 safety issues, 19 price issues, 5 measurement problems, 16 counterfeiting problems, and 588 contract issues. There were 6 false propagandas, 1 consumer's dignity was damaged, 596 after-sales service problems, and 351 other issues. Statistics from the Guangzhou Consumer Council showed that there were 2,775 complaints from the home industry in the year, an increase of 34.64% compared with 2061 in 2012, of which 1,357 were complaints about furniture purchases.
Case 1: The two stores ordered the goods, the more the smugglers want to increase the price
Complainant A purchased the sofa, floor cabinet, shoe cabinet and dining table at the Shengtu Furniture Store in Guangzhou on December 14, 2012. The payment was paid and the delivery was scheduled to be delivered on January 1, 2013. On the same day, he ordered a bed at the Connex store, and paid 300 yuan in advance.
On the day before the agreed delivery date, A called Guangzhou Santu Home Store, but was told that he had to pay another 600 yuan as a deposit for the Kang Nai Sen home store. Santu furniture store can put sofas, cabinets, shoe cabinets and The table is delivered. A believes that the St. Graph's move is not only puzzling, but also obviously a strong word, and it is obvious that it is deliberately harassing consumers.
Reminder: The situation in which the merchant collects money or does not delay or deliberately delays is very common in the furniture industry. From the situation reflected by the consumers, it is clearly two stores, each doing business, Guangzhou Santu furniture is not two singles Together, and the more you need to collect money for the Kang Nai Sen home store, there is absolutely no reason. The insiders suggest that the most effective way to deal with the lack of good faith of the business, the most secure way is to not pay the goods in one lump sum before the acceptance of the goods is accepted, you can prepay the deposit first, and then pay the goods after the goods are inspected. It is not too late to pay off the debt.
Case 2: Installer cuts the wall hanging shoe cabinet
Complainant B said that on the afternoon of March 31, 2013, a model of ES56 wall-mounted shoe cabinet was purchased on the second floor of Huijiahao Home City for a price of 500 yuan. At that time, Lai Weichun, the sales manager of Shunde Yuanhua Office Furniture Factory, promised to deliver the goods to the door. At about 7 o'clock that night, two male staff members sent the shoe cabinet to the buyer's home. During the installation process, the two staff members were very unprofessional and had a bad attitude, and it was too late to deliver goods to other buyers. By, rushing to put the shoe on the wall and left. As a result, less than 20 minutes after the two staff members left, the entire shoe cabinet fell off the wall.
After on-site inspection, first, the installer cut corners, obviously two upper and lower screw holes, but only fixed the upper two, the next two screw holes did not install; secondly, the hole was smashed on the wall, and installed The screws are too small and too short to bear the weight of the shoe.
Reminder: After-sales service is a vital part of the furniture sales industry. However, in order to reduce costs, many furniture companies often install this piece after sale, all outsourced to the installation company, and rarely directly responsible for after-sales installation. Contract-installed companies are likely to install services for multiple brands at the same time, often lacking brand awareness in their work.
Case 3: Ms. Zhang bought a sofa and suffered a shoddy
In April 2013, Ms. Yiwu Zhang purchased two leather four-seat sofas and two single chairs in Shunde Lecong, and the color was brown. In June of the same year, Ms. Zhang received the goods and found that the color of the goods was different from that of the exhibition hall. Several places were made up of different colors of leather, so I asked for a return, and the salesperson agreed to July 25 of the same year. The second shipment to Yiwu City, Ms. Zhang once again accepted the goods, found that the goods still have the problem of color inconsistency, and has worn out, even more ridiculous is that the goods have no manual, business certificate and Chinese name of the product name It is suspected that the manufacturers are shoddy and shoddy, falsely propagating and deceiving consumers.
Reminder: The phenomenon that the furniture merchants shoddy and shoddy is happening. The insiders said that although China's "home industry business service standards" domestic trade standards have been introduced, but because of the difficulty of the implementation of furniture after-sales service, there is no other way than return. Of course, in order to obtain evidence according to the receipt of the goods, it is recommended that consumers purchase the furniture, in addition to each item in the contract, but also to take pictures of the selected products on the spot, the more detailed the more it is good.
Case 4: Miss Cao ordered the cabinet to increase the price multiple times.
On February 28, 2013, Miss Cao ordered a cabinet in a furniture store worth 8,000 yuan and a prepaid 1000 yuan deposit. In mid-March, the furniture store sent staff to the door size, said to add a board, need to add 2000 yuan, Miss Cao agreed. After that, the merchant once again had to re-do the board, and added the pull bar and drawers, respectively, adding 4000 yuan and 600 yuan, respectively, won the consent of Miss Cao, but the cabinet that was finally made was not the right version. Miss Cao asked the merchant to sell the goods at 12,000 yuan and could not cut corners, otherwise it would be compensated 10 times. After mediation by the Consumer Council, the merchant gave Ms. Cao a refund of 1,000 yuan.
Reminder: The phenomenon of multiple price increases is very common in wardrobes, wooden floors, wallpapers, stairs, etc. The insiders suggest that there is no need to relocate this situation. Instead, they will refuse to increase the price from the beginning and immediately request a return. However, enterprises that repeatedly increase their prices have problems in business ethics. Cooperating with such enterprises is tantamount to trying to hide from the tigers.
Case 5: When the floor cabinet material is wet, it will add money to the panel.
Complainant C purchased a floor cabinet at a furniture store on February 26, worth 1300 yuan. Shortly after buying it, the panel of the cabinet was bursting. Contact the merchant. The merchant said that the material of the cabinet should not be stained. Otherwise it will burst, but did not tell when buying. If maintenance is required, the consumer must pay another 800 yuan to replace the panel. Consumers request free replacement panels or returns. After mediation by the Consumer Council, the furniture store promises to replace the panel at any time as long as the consumer pays 400 yuan for the repair panel fee.
Reminder: The statement that the floor panel is bursting with water is purely nonsense. According to industry insiders, the material used to make the panel is mainly fiberboard, commonly known as MDF. There are several grades in high, medium and low. The higher the density, the stronger the panel and the better the quality. On the contrary, the lower the density, the worse the quality. Judging from the situation reflected by the consumer, the cabinet panel should be made of low-quality board with poor quality, and the outer sticker skin can not see anything on the surface, but it is neither environmentally friendly and easy to swell when it meets water. When buying, don't just look at the appearance, you should understand the substrate and specify it in the contract.
Case 6: The mahogany bed smells difficult
Buyer D purchased two large rosewood beds at Boya Xuan Classical Mahogany Furniture Mall on June 8 last year, paying 7,000 yuan, with invoices, still using the smell of pungent smell, causing family discomfort, doubt The problem of excessive formaldehyde, the repeated calls to the merchants to report the situation was unsuccessful, the buyer requested replacement. After mediation, the store has sent someone to check it out. The complainant said that he will continue to put it for a while and then decide.
Comments: Experts remind that consumers should first pay attention to the material, technology and price of mahogany furniture when purchasing high-grade mahogany furniture. From the above case, if it is a real rosewood bed, the price is less than tens of thousands of dollars, the mall only sells 7,000 yuan, it can never be a real rosewood, it may be ordinary solid wood or plywood applique wood veneer The move by the merchant is suspected of fraud and false propaganda. Consumers are advised to ask the merchant to provide the corresponding timber inspection certificate and other information, sign a formal contract, and if there is any doubt, they can be sent to the testing agency for testing.
Case 7: Merchants "walking" Who to find
On January 12, 2013, Complainant E purchased the Kangbao brand kitchen utensils at the B35 store on the 2nd floor of Xin'anju Decorative Building Materials Center, Asian Games Avenue, Panyu District, for 5,800 yuan. Since the house was not renovated, there was no delivery. After the renovation of the house was completed, the complainant went to the store to contact the store, but found that the store had ceased to operate. Therefore, the complainant contacted the company, and the marketing director of the company said that it would help me, but there was no result.
Reminder: In this case, you can directly contact the brand manufacturer, and you can also find a complaint from the Industry and Commerce Bureau. The manufacturer is obliged to assist the consumer to contact the distributor or distributor to properly handle the matter.
Case 8: The door of the cabinet is closed and the hardware accessories fee is charged.
The complainant F said that he made a wardrobe in a furniture store in February last year, the price was 16,000 yuan, and there were documents. When the delivery was delivered in May, it was found that the door size was not suitable due to the improper size of the door. Ask the merchant why this situation occurs, the other party said that they need to buy a pair of more than 300 yuan cushioning parts, the parts themselves should be included in the wardrobe material, but the business is sold separately, F does not agree, requiring the merchant to make up the cushioning parts. After mediation by the Consumer Council, the merchant sells the cushioning parts to the complainant at a cost price.
Reminder: the size of the cabinet door is not the result of quality problems, and the replacement of hardware accessories is a different matter. The quality of hardware accessories usually affects the service life and smoothness of use, and does not cause the cabinet door to close together. This is very likely It is a trick that the outsourcing installation company wants to make in order to make money.
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